Refund policy
At Beautico, we want you to feel confident in your purchase. Whether you’re shopping for hair extensions or hair fibres online, or booking an in-person installation service, we’re here to help if something isn’t right.
Online Product Returns
You may request a return within 14 days of delivery for eligible hair extensions and hair fibres purchased through our online store.
To qualify for a return, products must be:
- Unused, unopened, and in their original packaging
- Free from damage, fragrance contamination, or tampering
- Accompanied by proof of purchase
Hair extensions that have been opened, worn, installed, altered, cut, coloured, or otherwise used are not eligible for a change-of-mind return. Hair fibres that have been opened or used are also not eligible for a change-of-mind return.
Items marked Final Sale at the time of purchase are not eligible for a change-of-mind return.
How to Request a Return
Email info@beautico.io within 14 days of delivery with your order number and reason for the return. If your return is eligible, our team will provide instructions.
Please do not send products back before receiving return authorization. Customers are responsible for return shipping costs unless the return is due to an error on our part or otherwise required by law.
Refund Processing
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 5 to 10 business days.
Original shipping charges are non-refundable for change-of-mind returns. Your payment provider may require additional time to post the refund to your account.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We ask that you report delivery issues within 48 hours where possible, so we can investigate promptly.
Email info@beautico.io with your order number and clear photos of the product and packaging. We will review the issue and arrange an appropriate solution, which may include a replacement, refund, or another remedy as required by applicable law.
In-Person Installation Services
Installation services are separate from online product purchases. Once a service has been performed, refunds are not offered for a change of mind.
If you have a concern about your installation, please contact us as soon as possible so we can review the issue and discuss an appropriate solution. Any cancellation or rescheduling terms, including applicable deposit terms, will be communicated at the time of booking.
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.
Questions?
For questions about an online order or installation service, contact us at info@beautico.io or call (236) 516-4773.